How To Fix CRM_ORDER_DEDUP_CHM006 - User has no authorization to change the status of the prime lead

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 006

• Message text: User has no authorization to change the status of the prime lead

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM006 - User has no authorization to change the status of the prime lead ?

  The SAP error message CRM_ORDER_DEDUP_CHM006 indicates that the user does not have the necessary authorization to change the status of a prime lead in the CRM system. This typically occurs in the context of managing leads, opportunities, or other CRM objects where specific status changes require certain permissions.
  Cause:
  
  Authorization Issues: The user attempting to change the status of the lead does not have the required authorization object assigned to their user profile.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific action they are trying to perform.
  Object-Specific Restrictions: There may be restrictions on the specific lead or object that prevent the user from making changes.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check which authorization check failed. This will provide insight into what specific authorization is missing.
  Review the user’s roles and authorizations in transaction SU01 or PFCG.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorization, you may need to modify their roles or create a new role that includes the required authorization objects (e.g., CRM_ORDER, CRM_ORDER_MAINTAIN, etc.).
  Ensure that the role includes the necessary activity (e.g., 02 for change) for the relevant object.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, consult with your SAP security team or administrator to request the required access.
  
  
  
  Testing:
  
  After adjustments are made, have the user log out and back in, then attempt the action again to verify that the issue is resolved.
  
  
  
  Related Information:
  
  
  Authorization Objects: Common authorization objects related to CRM lead management include:
  
  CRM_ORDER: General authorization for CRM orders.
  CRM_ORDER_MAINTAIN: Authorization for maintaining CRM orders.
  CRM_LEAD: Specific to lead management.
  
  
  
  Transaction Codes:
  
  SU53: Display authorization check failure.
  SU01: User maintenance.
  PFCG: Role maintenance.
  
  
  
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations in the CRM module.
  
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message.