How To Fix CRM_ORDER_DEDUP_MERG000 - Survey &1 with version &2 not found on database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_MERG - Deduplication message for MERGE

• Message number: 000

• Message text: Survey &1 with version &2 not found on database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_MERG000 - Survey &1 with version &2 not found on database ?

  The SAP error message CRM_ORDER_DEDUP_MERG000 typically indicates that the system is unable to find a specific survey version in the database. This error can occur in the context of SAP Customer Relationship Management (CRM) when dealing with surveys or questionnaires that are associated with business transactions.
  Cause:
  
  Missing Survey Version: The specified survey version (&2) does not exist in the database. This could be due to the survey not being created, deleted, or not properly activated.
  Incorrect Survey ID: The survey ID (&1) might be incorrect or misspelled, leading the system to search for a non-existent entry.
  Data Consistency Issues: There may be inconsistencies in the database, such as orphaned records or issues during data migration.
  Authorization Issues: The user may not have the necessary permissions to access the survey data.
  
  Solution:
  
  
  Verify Survey Existence:
  
  Check if the survey with ID &1 and version &2 exists in the system. You can do this by navigating to the survey management area in SAP CRM.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to look for the survey.
  
  
  
  Check Survey Activation:
  
  Ensure that the survey is activated. If it is in a draft state or not published, it will not be available for use.
  
  
  
  Correct Survey ID/Version:
  
  Double-check the survey ID and version being referenced in the transaction. Make sure there are no typographical errors.
  
  
  
  Database Consistency Check:
  
  If you suspect data consistency issues, consider running a consistency check or data repair program, if available.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to access the survey data. Check the roles and permissions assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM surveys for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing surveys in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, and others.
  SAP Notes: Search for SAP Notes related to CRM surveys and error messages for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.