How To Fix CRM_ORDER_DEDUP014 - Lead ID &1 is a duplicate, has been merged with lead ID &2 and deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 014

• Message text: Lead ID &1 is a duplicate, has been merged with lead ID &2 and deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP014 - Lead ID &1 is a duplicate, has been merged with lead ID &2 and deleted ?

  The SAP error message CRM_ORDER_DEDUP014 indicates that a lead (or opportunity) in the SAP CRM system has been identified as a duplicate of another lead. The system has automatically merged the duplicate lead with the primary lead and deleted the duplicate entry. Here’s a breakdown of the cause, solution, and related information for this error:
  Cause:
  
  Duplicate Leads: The error occurs when two or more leads are created with similar or identical information (e.g., customer name, contact details, etc.). The system has a deduplication mechanism that identifies these duplicates.
  Data Entry Errors: Manual data entry errors can lead to the creation of duplicate leads.
  Integration Issues: If leads are being imported from other systems or applications, there may be issues with how data is synchronized, leading to duplicates.
  
  Solution:
  
  Review Merged Leads: Check the lead IDs mentioned in the error message. Review the details of both the original lead and the duplicate lead to understand why they were considered duplicates.
  Data Cleansing: Implement data cleansing processes to ensure that leads are entered correctly and consistently. This may involve:
  
  Standardizing data entry formats (e.g., phone numbers, addresses).
  Training users on how to check for existing leads before creating new ones.
  
  
  Deduplication Rules: Review and, if necessary, adjust the deduplication rules in your SAP CRM system to better fit your business needs. This may involve configuring the criteria used to identify duplicates.
  Monitoring and Reporting: Set up monitoring and reporting mechanisms to regularly check for duplicates and take corrective actions as needed.
  User Training: Provide training to users on how to search for existing leads before creating new ones to minimize the chances of duplicates being created.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding deduplication processes in your version of SAP CRM.
  Transaction Codes: Familiarize yourself with transaction codes related to lead management and deduplication, such as CRMD_ORDER for managing leads and opportunities.
  Customization: If your organization has customized the CRM system, consult with your SAP technical team to understand how these customizations may affect lead creation and deduplication.
  
  By addressing the root causes of duplicate leads and implementing preventive measures, you can reduce the occurrence of this error in the future.