How To Fix CRM_ORDER_DEDUP016 - Prime lead search stopped after &1 found leads; click again to proceed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 016

• Message text: Prime lead search stopped after &1 found leads; click again to proceed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP016 - Prime lead search stopped after &1 found leads; click again to proceed ?

  The SAP error message CRM_ORDER_DEDUP016 indicates that the system has found a certain number of leads (in this case, &1) during a prime lead search, and the search has been halted. This is a part of the deduplication process in SAP CRM, which is designed to prevent duplicate entries in the system.
  Cause:
  
  Lead Duplication: The system has identified multiple leads that may be duplicates based on the search criteria.
  Threshold Limit: The system has a predefined limit on how many leads it will display at once to avoid overwhelming the user with too many results.
  Configuration Settings: The settings for lead search and deduplication may be configured to stop after a certain number of leads are found.
  
  Solution:
  
  Click Again: The immediate solution is to click the button or link provided in the error message to continue the search. This will allow you to see more leads beyond the initial limit.
  Adjust Search Criteria: If you are consistently hitting this limit, consider refining your search criteria to narrow down the results. This can help in reducing the number of leads returned in a single search.
  Check Configuration: If you have access to system configuration, check the settings related to lead search and deduplication. You may need to adjust the threshold limit for how many leads can be displayed at once.
  Review Duplicate Leads: After the search, review the leads identified as duplicates and take appropriate action (e.g., merging, deleting, or updating records).
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing leads and deduplication settings.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  User Training: Ensure that users are trained on how to effectively use the lead search functionality and understand the deduplication process.
  System Performance: If the system is slow or unresponsive, it may affect the lead search process. Monitor system performance and consider optimizations if necessary.
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.