How To Fix CRM_ORDER_DEDUP013 - Merge not possible; prime lead (ID &1) is currently locked by user &2

CRM_ORDER_DEDUP013 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 013

• Message text: Merge not possible; prime lead (ID &1) is currently locked by user &2

What causes this issue?

The Prime Lead is locked by an other user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please try again later and / or contact user.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ORDER_DEDUP013 - Details

• The SAP error message CRM_ORDER_DEDUP013 indicates that a merge operation in the CRM system cannot be completed because the prime lead (the main record you are trying to merge into) is currently locked by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same record simultaneously.
  
  Cause:
  
  Record Locking: The prime lead record is locked by another user, which prevents any modifications, including merging operations.
  Concurrent Access: Multiple users may be trying to access or modify the same CRM order or lead at the same time.
  Long-running Transactions: If a user has a long-running transaction open on the prime lead, it can lead to a lock that prevents other operations.
  
  
  Solution:
  
  
  Identify the Lock: 
  
  Use transaction code SM12 to check for locks on the prime lead ID. This will show you which user has locked the record.
  
  
  
  Contact the User: 
  
  If you identify the user who has locked the