How To Fix CRM_ORDER_DEDUP013 - Merge not possible; prime lead (ID &1) is currently locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 013

• Message text: Merge not possible; prime lead (ID &1) is currently locked by user &2

What causes this issue?

The Prime Lead is locked by an other user.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please try again later and / or contact user.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP013 - Merge not possible; prime lead (ID &1) is currently locked by user &2 ?

  The SAP error message CRM_ORDER_DEDUP013 indicates that a merge operation in the CRM system cannot be completed because the prime lead (the main record you are trying to merge into) is currently locked by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same record simultaneously.
  Cause:
  
  Record Locking: The prime lead record is locked by another user, which prevents any modifications, including merging operations.
  Concurrent Access: Multiple users may be trying to access or modify the same CRM order or lead at the same time.
  Long-running Transactions: If a user has a long-running transaction open on the prime lead, it can lead to a lock that prevents other operations.
  
  Solution:
  
  
  Identify the Lock: 
  
  Use transaction code SM12 to check for locks on the prime lead ID. This will show you which user has locked the record.
  
  
  
  Contact the User: 
  
  If you identify the user who has locked the record, you can contact them to see if they can release the lock by completing or canceling their transaction.
  
  
  
  Wait and Retry: 
  
  If the lock is temporary, you may need to wait for the other user to finish their work and then try the merge operation again.
  
  
  
  Force Unlock (if necessary): 
  
  If the lock is not being released and you have the necessary authorizations, you can manually delete the lock using transaction code SM12. However, this should be done with caution and typically as a last resort, as it may disrupt the other user's work.
  
  
  
  Check for System Issues: 
  
  If this issue occurs frequently, it may be worth investigating if there are underlying system performance issues or if the locking mechanism is functioning as intended.
  
  
  
  Related Information:
  
  Lock Management: Understanding how SAP handles record locking can help in troubleshooting similar issues in the future.
  User Training: Educating users on best practices for accessing and modifying records can help minimize locking conflicts.
  System Configuration: Review the configuration settings related to record locking and transaction handling in your SAP system to ensure they align with your business processes.
  
  By following these steps, you should be able to resolve the CRM_ORDER_DEDUP013 error and successfully perform the merge operation.