How To Fix CRM_ORDER_CUST704 - Implicit contract account creation is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 704

• Message text: Implicit contract account creation is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST704 - Implicit contract account creation is not supported ?

  The SAP error message CRM_ORDER_CUST704 indicates that the system does not support the implicit creation of a contract account in the context of a specific operation, typically when dealing with customer relationship management (CRM) and financial transactions. This error often arises when trying to create or process a transaction that requires a contract account, but the system settings or configurations do not allow for the automatic creation of such accounts.
  Cause:
  
  Configuration Settings: The system may not be configured to allow implicit contract account creation. This can happen if the necessary settings in the financial accounting (FI) or customer relationship management (CRM) modules are not properly set up.
  Business Process Requirements: The business process being executed may require explicit contract account management, which means that the system expects a contract account to be created or assigned manually rather than automatically.
  Missing Master Data: The customer master data or related financial data may not be complete or correctly maintained, leading to the inability to create a contract account implicitly.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings in the SAP system related to contract accounts. Ensure that the settings allow for implicit creation if that is the desired behavior. This may involve checking the settings in the following areas:
  
  Financial Accounting (FI) settings for contract accounts.
  Customer Relationship Management (CRM) settings for order management.
  
  
  
  Manual Creation: If implicit creation is not supported, you may need to create the contract account manually. This can be done through the relevant transaction codes in SAP (e.g., using transaction code FD01 for creating a customer account).
  
  
  Review Business Processes: Ensure that the business processes align with the system's capabilities. If implicit creation is not feasible, consider adjusting the process to accommodate manual account management.
  
  
  Check Master Data: Verify that all necessary master data is complete and correctly maintained. This includes customer master records, contract account settings, and any related financial data.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM and contract account management for any specific guidelines or updates that may address this issue.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of SAP you are using and any known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, FD01, FD02, and others that may be involved in managing customer accounts and orders.
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST704 for any patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the CRM_ORDER_CUST704 error effectively.