How To Fix CRM_ORDER_CUST702 - Sales organization must be maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 702

• Message text: Sales organization must be maintained

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST702 - Sales organization must be maintained ?

  The SAP error message CRM_ORDER_CUST702 indicates that the sales organization has not been maintained for the transaction you are trying to process. This error typically occurs in the context of creating or modifying sales documents in the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error is caused by one of the following reasons:
  
  Missing Sales Organization: The sales organization is not specified in the document you are trying to create or modify.
  Configuration Issues: The sales organization may not be properly configured in the system.
  Master Data Issues: The relevant master data (like customer master or material master) may not have the sales organization assigned.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sales Organization Assignment:
  
  Ensure that the sales organization is assigned in the document you are trying to create or modify. This can usually be done in the header data of the sales order or relevant document.
  
  
  
  Maintain Sales Organization in Master Data:
  
  Go to the customer master data (transaction code BP for Business Partner) and ensure that the sales organization is maintained for the customer.
  If you are dealing with materials, check the material master data (transaction code MM02) to ensure that the sales organization is maintained.
  
  
  
  Configuration Settings:
  
  Check the configuration settings in the SAP system. You can do this by navigating to the following path in the SAP Easy Access Menu:
  SPRO -> SAP Reference IMG -> Sales and Distribution -> Basic Functions -> Sales Order -> Sales Order Types -> Define Sales Order Types
  
  Ensure that the sales organization is correctly configured for the sales order type you are using.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the sales organization data.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP (Business Partner) for customer master data.
  MM02 (Change Material) for material master data.
  VA01 (Create Sales Order) for creating sales orders.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is being triggered.
  
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST702 error and successfully maintain the sales organization in your SAP system.