How To Fix CRM_ORDER_CUST406 - Define target value or quantity for service based rev. recogn.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 406

• Message text: Define target value or quantity for service based rev. recogn.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST406 - Define target value or quantity for service based rev. recogn. ?

  The SAP error message CRM_ORDER_CUST406 typically occurs in the context of service-based revenue recognition in SAP CRM (Customer Relationship Management). This error indicates that a target value or quantity has not been defined for a service-based revenue recognition item in a sales order or service order.
  Cause:
  The error is triggered when:
  
  A service item in the order does not have a defined target value or quantity for revenue recognition.
  The system requires this information to properly calculate and recognize revenue for the service being provided.
  The configuration settings for revenue recognition may not be correctly set up in the system.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Service Item:
  
  Open the sales order or service order where the error occurred.
  Navigate to the service item that is causing the issue.
  Ensure that the target value (e.g., the total amount to be recognized) and target quantity (e.g., the number of units or hours) are defined.
  
  
  
  Define Target Value/Quantity:
  
  If the target value or quantity is missing, enter the appropriate values in the relevant fields.
  Make sure that the values are consistent with the overall order and comply with your organization's revenue recognition policies.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for revenue recognition in the SAP system. This may involve reviewing the settings in the customizing transaction (SPRO) under the relevant modules (e.g., Sales and Distribution, Service Management).
  Ensure that the revenue recognition settings are correctly configured for service items.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on revenue recognition settings and requirements.
  
  
  
  Testing:
  
  After making the necessary changes, test the order again to ensure that the error is resolved and that revenue recognition can proceed without issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA02 (Change Sales Order) or CRMD_ORDER (Manage CRM Orders) to access and modify the order.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  User Roles: Ensure that you have the necessary permissions to make changes to the order and its items.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM and revenue recognition processes.