How To Fix CRM_ORDER_CUST404 - Maintenance of two dimensional scales not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 404

• Message text: Maintenance of two dimensional scales not permitted

What causes this issue?

The usage of two-dimensional scales is currently only possible in the
Leasing scenario. The corresponding conditions can only be used in
Leasing documents because replication to an R/3 System and mobile device
is not supported.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you would like to activate the Leasing scenario, you can do this in
the Implementation Guide under: "Leasing and Asset Management" ->
"Pricing" -> "Activate Leasing Scenario".
If you activate this functionality, two dimensional scales are used for
interest determinaion depending on the financing amount and duration,
for example in condition type 4E05. You have to set the number of
dimensions to 2 in the condition type definition. You can only reset
this flag, if you have not created any Leasing documents.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST404 - Maintenance of two dimensional scales not permitted ?

  The SAP error message CRM_ORDER_CUST404 ("Maintenance of two-dimensional scales not permitted") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to maintain or process a pricing condition that involves two-dimensional scales, which are not supported in the current context.
  Cause:
  
  Two-Dimensional Scales: The error indicates that the system is trying to handle a pricing condition that uses two-dimensional scales (e.g., pricing based on both quantity and weight or volume), but the current configuration or transaction does not support this type of scale.
  Configuration Issues: The pricing procedure or condition types may not be set up correctly to handle two-dimensional scales.
  Transaction Context: The specific transaction or document type being processed may not allow for two-dimensional scales.
  
  Solution:
  
  Check Pricing Procedure: Review the pricing procedure assigned to the transaction. Ensure that it is configured to handle two-dimensional scales if that is required for your business process.
  Condition Types: Verify the condition types being used in the pricing procedure. Ensure that they are set up correctly and that they support the required scale types.
  Transaction Type: Confirm that the transaction type you are using allows for two-dimensional scales. If not, consider using a different transaction type or modifying the existing one.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on configuring two-dimensional scales in pricing.
  SAP Notes: Check for any relevant SAP Notes that may address this issue or provide updates or patches that could resolve the error.
  Testing: If changes are made to the configuration, conduct thorough testing to ensure that the pricing behaves as expected without triggering the error.
  
  Related Information:
  
  SAP Help Portal: The SAP Help Portal provides detailed documentation on pricing procedures and condition types.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as V/08 (Maintain Pricing Procedures) and V/06 (Maintain Condition Types) for configuration tasks.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.