How To Fix CRM_ORDER_CUST402 - No record &1 &2 available in mapping table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 402

• Message text: No record &1 &2 available in mapping table

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST402 - No record &1 &2 available in mapping table ?

  The SAP error message CRM_ORDER_CUST402 indicates that there is no record available in the mapping table for the specified key values (represented by &1 and &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is trying to access a mapping table that is supposed to link certain data elements, but it cannot find the corresponding entry.
  Causes:
  
  Missing Data: The most common cause is that the required data has not been maintained in the mapping table. This could be due to incomplete configuration or data migration issues.
  Incorrect Key Values: The key values being used to access the mapping table may be incorrect or not exist in the table.
  Custom Development: If there are custom developments or enhancements, they might not be correctly implemented, leading to this error.
  Transport Issues: If the mapping table was supposed to be transported from one system to another (e.g., from development to production) and the transport was not successful, the data might be missing.
  
  Solutions:
  
  Check Mapping Table: Verify the mapping table in question to ensure that the required records exist. You can do this by using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to view the contents of the mapping table.
  Maintain Missing Records: If the records are missing, you will need to maintain them. This could involve entering the necessary data manually or running a data migration program if applicable.
  Validate Key Values: Ensure that the key values being used to access the mapping table are correct. This may involve checking the source of the data or the logic that generates these keys.
  Review Custom Code: If there are any custom developments, review the code to ensure that it is correctly accessing the mapping table and handling cases where records may not exist.
  Check Transport Logs: If the issue arose after a transport, check the transport logs to ensure that the mapping table was included and successfully transported.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, and SE80 for data dictionary and development work.
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST402 for any known issues or patches that may address this error.
  Documentation: Review SAP documentation for the specific CRM module you are working with to understand the expected configuration and data requirements.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis or functional team for further investigation.