How To Fix CRM_ORDER_CUST401 - There is no record with the values &1 &2 &3 in the table status reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 401

• Message text: There is no record with the values &1 &2 &3 in the table status reason

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST401 - There is no record with the values &1 &2 &3 in the table status reason ?

  The SAP error message CRM_ORDER_CUST401 indicates that there is no record found in the table for the specified status reason values. This typically occurs in the context of CRM (Customer Relationship Management) when trying to process an order or transaction that requires a specific status reason that is not defined in the system.
  Cause:
  
  Missing Status Reason: The status reason you are trying to use does not exist in the system. This could be due to a configuration issue or because the status reason has not been defined in the relevant customizing settings.
  Incorrect Input: The values being passed to the system may be incorrect or not matching the expected format or values in the database.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the relevant tables that are required for the operation you are trying to perform.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant area for CRM and check the configuration for status reasons.
  Ensure that the status reason you are trying to use is defined and active.
  
  
  
  Verify Input Values:
  
  Check the values being passed to the system when the error occurs. Ensure that they match the expected values in the status reason table.
  You can use transaction SE11 to look at the table structure and see what values are valid.
  
  
  
  Create Missing Status Reason:
  
  If the status reason is indeed missing, you may need to create it. This can typically be done in the customizing settings where you manage status reasons.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks or reports to ensure that there are no missing or inconsistent entries in the relevant tables.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM order processing and status reasons for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production environment.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO (Customizing)
  SE11 (Data Dictionary)
  SE16 (Data Browser)
  
  
  Tables: 
  
  Check the relevant tables for status reasons, which may include CRMD_ORDER or other related tables depending on your specific CRM setup.
  
  
  SAP Notes: 
  
  Search for SAP Notes related to CRM_ORDER_CUST401 for any specific patches or updates that may address this issue.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.