How To Fix CRM_ORDER_CUST403 - No record &1 &2 available in mapping table transaction type/category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 403

• Message text: No record &1 &2 available in mapping table transaction type/category

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST403 - No record &1 &2 available in mapping table transaction type/category ?

  The SAP error message CRM_ORDER_CUST403 indicates that there is no record available in the mapping table for the specified transaction type and category. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process or create an order, and the system cannot find the necessary mapping for the transaction type and category being used.
  Cause:
  
  Missing Mapping Entries: The most common cause is that the mapping table for transaction types and categories does not have an entry for the specified combination.
  Configuration Issues: There may be a configuration issue in the CRM system where the transaction type or category has not been properly defined or linked.
  Data Inconsistency: There could be inconsistencies in the data, such as incorrect transaction type or category being used in the order.
  Transport Issues: If the system has recently undergone a transport of configuration changes, the mapping might not have been transported correctly.
  
  Solution:
  
  
  Check Mapping Table: 
  
  Go to the relevant customizing transaction (usually in SPRO) to check the mapping for transaction types and categories. 
  Ensure that the combination of transaction type and category you are trying to use is defined in the mapping table.
  
  
  
  Create Missing Entries:
  
  If the required mapping does not exist, you may need to create a new entry in the mapping table for the specific transaction type and category.
  
  
  
  Review Configuration:
  
  Review the configuration settings for transaction types and categories in the CRM system to ensure they are set up correctly.
  Check if the transaction type is active and properly configured.
  
  
  
  Check for Data Consistency:
  
  Verify that the data being used (transaction type and category) is correct and matches the expected values in the mapping table.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check if the transport included all necessary configuration changes. You may need to re-transport or manually adjust the settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM configuration for additional guidance on setting up transaction types and categories.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the SAP Reference IMG) or CRMD_ORDER (to manage CRM orders) to navigate through the configuration settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.