How To Fix CRM_ORDER_CUST405 - Maintain this attribute under the service process assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 405

• Message text: Maintain this attribute under the service process assignment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST405 - Maintain this attribute under the service process assignment ?

  The SAP error message CRM_ORDER_CUST405 typically indicates that there is a missing or incorrectly maintained attribute in the service process assignment for a service order or related object in the SAP Customer Relationship Management (CRM) module. This error often arises when trying to create or modify a service order, and it suggests that certain required attributes or settings have not been properly configured.
  Cause:
  
  Missing Attributes: The error usually occurs when certain mandatory attributes related to the service process are not maintained in the system.
  Incorrect Configuration: The service process assignment may not be correctly set up in the system, leading to the inability to process the order.
  Customizations: If there are custom fields or enhancements in the service order process, they may not be properly configured or linked to the service process.
  
  Solution:
  To resolve the CRM_ORDER_CUST405 error, you can follow these steps:
  
  
  Check Service Process Assignment:
  
  Navigate to the service process assignment in the SAP CRM system.
  Ensure that all required attributes are maintained correctly. This can usually be done in the customizing settings under the service order management.
  
  
  
  Maintain Required Attributes:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and follow the path:
  Customer Relationship Management -> Service -> Service Order Management -> Define Service Processes
  
  Check the service processes defined and ensure that all necessary attributes are filled in.
  
  
  
  Review Customizations:
  
  If there are custom fields or enhancements, review the implementation to ensure they are correctly integrated with the service process.
  Consult with your ABAP developer or SAP consultant if necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation or modification of the service order again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM service order management for any specific requirements or additional configurations that may be needed.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (to manage service orders) and SPRO (for configuration).
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST405 in the SAP Support Portal for any known issues or fixes.
  User Roles: Ensure that the user has the necessary authorizations to maintain service processes and attributes.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ORDER_CUST405 error in your SAP system.