How To Fix CRM_ORDER_CUST114 - Only quotation items can be assigned to package transaction types

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 114

• Message text: Only quotation items can be assigned to package transaction types

What causes this issue?

This transaction type supports packages. You can only assign quotation
items to transaction types that support packages.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST114 - Only quotation items can be assigned to package transaction types ?

  The SAP error message CRM_ORDER_CUST114 indicates that there is an issue with the assignment of items to a package transaction type in the SAP CRM system. Specifically, this error occurs when you attempt to assign items that are not quotation items to a transaction type that only allows quotation items.
  Cause:
  The primary cause of this error is that the transaction type you are trying to use is configured to accept only quotation items, but the items you are trying to assign are of a different type (e.g., sales order items, service order items, etc.). This can happen if:
  
  You are trying to add items that are not quotations to a package that is set up to only accept quotation items.
  There is a misconfiguration in the transaction type settings in the SAP system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Customer Relationship Management > Sales Order Management > Define Transaction Types.
  Review the settings for the transaction type you are using to ensure it is configured to accept the types of items you are trying to assign.
  
  
  
  Use the Correct Item Type:
  
  Ensure that you are only trying to assign quotation items to the package transaction type. If you need to include other types of items, consider using a different transaction type that allows those items.
  
  
  
  Review Item Categories:
  
  Check the item categories associated with the items you are trying to assign. Make sure they are set up correctly and are compatible with the transaction type.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to transaction types and item assignments in CRM to understand the specific requirements and limitations.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Types: These define how different types of documents are processed in SAP CRM. Each transaction type can have specific settings that dictate which item categories are allowed.
  Item Categories: These determine the behavior of items in sales documents, including pricing, availability checks, and whether they can be included in certain transaction types.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.