How To Fix CRM_ORDER_CUST113 - Item category &1 can only be assigned to a package transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 113

• Message text: Item category &1 can only be assigned to a package transaction type

What causes this issue?

The item category that you selected can only be used in package
quotations for service. It cannot be used in a service order or a
service order quotation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST113 - Item category &1 can only be assigned to a package transaction type ?

  The SAP error message CRM_ORDER_CUST113 indicates that the item category you are trying to use is restricted to a specific type of transaction, known as a "package transaction type." This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are attempting to create or modify an order or transaction that does not meet the requirements for the specified item category.
  Cause:
  
  Item Category Restrictions: The item category you are using is configured in such a way that it can only be assigned to certain transaction types. This is often due to business rules or configurations set in the system.
  Transaction Type Mismatch: The transaction type you are using does not match the requirements for the item category. For example, if the item category is set to be used only with package transactions, and you are using a different type, this error will occur.
  Configuration Issues: There may be issues in the configuration of the item category or transaction type in the SAP system.
  
  Solution:
  
  
  Check Item Category Configuration: Review the configuration of the item category in the SAP system. You can do this by navigating to the relevant customizing settings in the SAP IMG (Implementation Guide). Look for the item category settings under:
  
  CRM ? Order Management ? Define Item Categories.
  Ensure that the item category is correctly configured for the intended transaction type.
  
  
  
  Verify Transaction Type: Ensure that you are using the correct transaction type that is compatible with the item category. You can check the allowed transaction types for the item category in the same configuration area.
  
  
  Change Item Category: If the current item category is not suitable for the transaction type you are using, consider changing the item category to one that is compatible with the transaction type.
  
  
  Consult Documentation: Review the SAP documentation or help files related to item categories and transaction types for additional guidance on how to configure them properly.
  
  
  Contact SAP Support: If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration of your system.
  
  
  Related Information:
  
  Transaction Types: In SAP CRM, transaction types define the overall behavior of a transaction, including how items are processed. Each transaction type can have specific item categories associated with it.
  Item Categories: Item categories determine how items are treated within a transaction, including pricing, availability checks, and other business logic.
  Customizing Settings: The configuration of item categories and transaction types is typically done by SAP consultants or system administrators with access to the customizing settings.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.