How To Fix CRM_ORDER_CUST115 - Product substitution can only be used in sales transactions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 115

• Message text: Product substitution can only be used in sales transactions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST115 - Product substitution can only be used in sales transactions ?

  The SAP error message CRM_ORDER_CUST115 indicates that product substitution functionality is being attempted in a context where it is not allowed. Specifically, this error occurs when a user tries to perform product substitution in a non-sales transaction, such as a service order or a different type of document that does not support this feature.
  Cause:
  The primary cause of this error is that the product substitution feature is designed to work only within sales transactions. If you attempt to use this feature in other contexts (like service orders, quotations, etc.), the system will generate this error message.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Transaction Type: Ensure that you are working within a sales transaction. If you are in a different type of transaction, you will need to switch to a sales-related document to use product substitution.
  
  
  Review Configuration: If you believe you should be able to use product substitution in the current transaction type, check the configuration settings in your SAP system. This may involve:
  
  Reviewing the settings in the CRM system related to product substitution.
  Ensuring that the relevant transaction types are configured to allow product substitution.
  
  
  
  Use Alternative Methods: If product substitution is not applicable in the current context, consider using alternative methods to achieve your goal, such as manually changing the product or using other functionalities that are available for the specific transaction type.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on product substitution and its limitations.
  
  
  Contact Support: If the issue persists and you believe it should be functioning correctly, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Product Substitution: This is a feature in SAP that allows businesses to replace one product with another, typically used to manage inventory and fulfill customer orders effectively.
  Transaction Types: Different transaction types in SAP (like sales orders, service orders, etc.) have different functionalities and capabilities. Understanding these can help in troubleshooting issues like this.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional insights into product substitution functionality.
  
  By following these steps, you should be able to address the CRM_ORDER_CUST115 error effectively.