How To Fix CRM_ORDER_CUST116 - Object type &1 is not allowed for one-off charges

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 116

• Message text: Object type &1 is not allowed for one-off charges

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST116 - Object type &1 is not allowed for one-off charges ?

  The SAP error message CRM_ORDER_CUST116 indicates that there is an issue with the object type being used for one-off charges in the SAP CRM system. This error typically arises when the system encounters an object type that is not permitted for one-off charges in the context of a sales order or service order.
  Cause:
  The error can occur due to several reasons:
  
  Incorrect Object Type: The object type being used for the one-off charge is not configured to allow such charges. This could be due to a mismatch in the configuration settings.
  Configuration Settings: The system may not be set up to handle one-off charges for the specific object type you are trying to use.
  Business Rules: There may be business rules or constraints in place that restrict certain object types from being used for one-off charges.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Object Type Configuration:
  
  Review the configuration settings for the object type in question. Ensure that it is allowed to handle one-off charges.
  You can check the configuration in the SAP Customizing Implementation Guide (IMG) under the relevant CRM settings.
  
  
  
  Review Business Rules:
  
  Check if there are any business rules or constraints that prevent the use of the object type for one-off charges. This may involve consulting with your business process owner or SAP functional consultant.
  
  
  
  Use a Different Object Type:
  
  If the current object type is not allowed for one-off charges, consider using a different object type that is permitted.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM order management and one-off charges for any specific guidelines or updates.
  
  
  
  Testing:
  
  After making any changes, perform testing to ensure that the error no longer occurs and that one-off charges can be processed as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM order management, such as CRMD_ORDER for managing orders.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to perform actions related to one-off charges.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.