How To Fix CRM_ORDER_CUST097 - No item usages defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 097

• Message text: No item usages defined in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST097 - No item usages defined in Customizing ?

  The SAP error message CRM_ORDER_CUST097 indicates that there are no item usages defined in the Customizing settings for the CRM (Customer Relationship Management) system. This error typically occurs when you are trying to create or modify a sales order, service order, or any other document that requires item usage definitions.
  Cause:
  The error is caused by the absence of item usages in the system configuration. Item usages are essential for defining how items in a document are treated and processed. If these usages are not defined, the system cannot proceed with the operation you are attempting.
  Solution:
  To resolve this error, you need to define item usages in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the Customizing area by entering transaction code SPRO or using the menu path: Tools -> Customizing -> IMG -> Execute Project.
  
  
  
  Define Item Usages:
  
  In the Customizing Implementation Guide (IMG), navigate to:
  Customer Relationship Management -> Master Data -> Define Item Usages
  
  Here, you can define the necessary item usages based on your business requirements. You may need to consult with your functional team to understand what item usages are needed for your specific processes.
  
  
  
  Assign Item Usages:
  
  After defining the item usages, ensure that they are assigned to the relevant document types or item categories as required.
  
  
  
  Testing:
  
  Once the item usages are defined and assigned, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for more details on item usages and their configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management and SPRO for accessing Customizing.
  Consulting: If you are unsure about the specific item usages needed, consider consulting with a functional consultant who specializes in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST097 error and continue with your order processing activities in SAP.