How To Fix CRM_ORDER_CUST098 - No texts for item usages defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 098

• Message text: No texts for item usages defined in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST098 - No texts for item usages defined in Customizing ?

  The SAP error message CRM_ORDER_CUST098 indicates that there are no texts defined for item usages in the Customizing settings of the SAP system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or modify an order that includes item usages, but the system cannot find the necessary text definitions.
  Cause:
  The primary cause of this error is that the system is unable to find the text definitions for the item usages that are being referenced in the order. This can happen due to:
  
  Missing Customizing Settings: The relevant texts for item usages have not been defined in the Customizing settings.
  Incorrect Configuration: The configuration for item usages may not be set up correctly, leading to the absence of associated texts.
  Transport Issues: If the configuration was recently transported from another system, the transport may not have included the necessary text definitions.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the Customizing transaction (SPRO).
  Navigate to the relevant area for CRM order management.
  Look for the section related to item usages and ensure that the texts are defined for each item usage you are trying to use.
  
  
  
  Define Texts for Item Usages:
  
  If texts are missing, you will need to create them. This can usually be done in the same Customizing area where you found the item usages.
  Ensure that you provide the necessary text for each language that your system supports.
  
  
  
  Review Item Usage Configuration:
  
  Check if the item usages are correctly configured in the system. Ensure that they are active and properly linked to the relevant order types.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, verify that the transport request included all necessary objects, including text definitions.
  If needed, re-transport the missing texts or manually create them in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the order creation or modification process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for Customizing, SE11 for data dictionary, or SE78 for managing texts.
  Documentation: Refer to SAP Help documentation for CRM order management for detailed guidance on item usages and text definitions.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST098 error and ensure that the necessary texts for item usages are properly defined in your SAP system.