How To Fix CRM_ORDER_CUST099 - Only item categories with order-related billing are possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 099

• Message text: Only item categories with order-related billing are possible

What causes this issue?

For third-party items (item category usage RBA Item: TPOP), you can only
assign item categories that are set up (according to order or delivery
quantity) for order-related billing. Delivery-related billing is not
possible for third-party items.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

If you want to use delivery related billing, you must activate the
business function Sales and Service (CRM_SLS_SRV_1). In addition to that
you must also activate the SAP ERP business function Service Parts
Management: Innovations in ERP (SPE_CI_1), available as of SAP
enhancement package 5 for SAP ERP 6.0.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST099 - Only item categories with order-related billing are possible ?

  The SAP error message CRM_ORDER_CUST099 indicates that the system is trying to process an item category that is not compatible with order-related billing in the context of a CRM order. This typically occurs when the item category assigned to a line item in a sales order or service order does not support the billing process that is expected for that order type.
  Cause:
  
  Incorrect Item Category: The item category assigned to the order item does not allow for order-related billing. This can happen if the item category is configured for a different billing type (e.g., delivery-related billing).
  Configuration Issues: The item category settings in the configuration may not be set up correctly to allow for order-related billing.
  Order Type Restrictions: The order type being used may have restrictions on the item categories that can be included, leading to this error when an incompatible item category is used.
  
  Solution:
  
  Check Item Category: Review the item category assigned to the order item. Ensure that it is one that supports order-related billing. You can do this by navigating to the item category configuration in the SAP system.
  Adjust Configuration: If the item category is incorrect, you may need to change it to a valid one that allows for order-related billing. This can be done in the configuration settings under:
  
  SPRO ? Sales and Distribution ? Sales ? Sales Document ? Define Item Categories.
  
  
  Review Order Type Settings: Check the settings for the order type being used to ensure that it allows the item category in question. You can find this in:
  
  SPRO ? Sales and Distribution ? Sales ? Sales Document ? Define Sales Document Types.
  
  
  Consult Documentation: If you are unsure about which item categories are valid for order-related billing, refer to SAP documentation or consult with your SAP functional consultant for guidance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OVAH (for item category determination) and VOV8 (for sales document types) to review and modify settings.
  Testing: After making changes, test the order creation process to ensure that the error does not reoccur.
  User Authorization: Ensure that you have the necessary authorizations to make changes to item categories and order types in the SAP system.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST099 error and ensure that your order processing aligns with the required billing methods.