How To Fix CRM_ORDER_CUST096 - Function only available when System Config. for Service Parts Mgmt active

CRM_ORDER_CUST096 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 096

• Message text: Function only available when System Config. for Service Parts Mgmt active

What causes this issue?

The system configuration for service parts management is not active. The
selected function, therefore, is not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Activate the system configuration for service parts management in
Customizing for <LS>Customer Relationship Management</> under <LS>
Transactions -> Basic Settings</>. The selected function is then
available.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST096 - Function only available when System Config. for Service Parts Mgmt active ?

  The SAP error message CRM_ORDER_CUST096 indicates that a specific function or feature is only available when the system configuration for Service Parts Management (SPM) is active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when users attempt to access functionalities related to service orders or service parts management without the necessary configuration being enabled.
  
  Cause:
  
  
  Inactive Service Parts Management Configuration: The primary cause of this error is that the Service Parts Management functionality has not been activated in the SAP system. This could be due to the system not being set up for SPM or the relevant configuration settings not being completed.
  
  
  Missing Authorizations: In some cases, the user may not have the necessary authorizations to access the SPM-related functions, leading to the error message.
  
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Activate Service Parts Management:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code