How To Fix CRM_ORDER_CUST096 - Function only available when System Config. for Service Parts Mgmt active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 096

• Message text: Function only available when System Config. for Service Parts Mgmt active

What causes this issue?

The system configuration for service parts management is not active. The
selected function, therefore, is not available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Activate the system configuration for service parts management in
Customizing for <LS>Customer Relationship Management</> under <LS>
Transactions -> Basic Settings</>. The selected function is then
available.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST096 - Function only available when System Config. for Service Parts Mgmt active ?

  The SAP error message CRM_ORDER_CUST096 indicates that a specific function or feature is only available when the system configuration for Service Parts Management (SPM) is active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when users attempt to access functionalities related to service orders or service parts management without the necessary configuration being enabled.
  Cause:
  
  
  Inactive Service Parts Management Configuration: The primary cause of this error is that the Service Parts Management functionality has not been activated in the SAP system. This could be due to the system not being set up for SPM or the relevant configuration settings not being completed.
  
  
  Missing Authorizations: In some cases, the user may not have the necessary authorizations to access the SPM-related functions, leading to the error message.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Activate Service Parts Management:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for Service Parts Management and ensure that the necessary configurations are activated.
  This may involve enabling specific settings related to service orders, service parts, and related processes.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate authorizations to access the Service Parts Management functionalities. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to Service Parts Management to ensure that all necessary steps have been followed for configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and authorizations, consider reaching out to SAP support for further assistance. They can provide insights specific to your system setup.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and CRMD_ORDER for managing service orders.
  SAP Notes: Check for any SAP Notes related to CRM and Service Parts Management that might provide additional guidance or patches.
  Training and Documentation: Consider training sessions or documentation on Service Parts Management to better understand its functionalities and configuration requirements.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST096 error and successfully utilize the Service Parts Management features in your SAP system.