How To Fix CRM_ORDER_CUST087 - Status profile '&1' does not exist at header level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 087

• Message text: Status profile '&1' does not exist at header level

What causes this issue?

You want to use a user status profile that is not assigned to the
<DS:DE.CRMT_STATUS_OBJECT_TYPE>status object type</> of the business
transaction header at header level.

System Response

The system does not allow the entry.

How to fix this error?

You have two options:
Choose a status profile that is allowed at header level (or leave the
status profile field empty).
Assign the status object type COH to the stauts profile '&V1&'.
To do so, choose transaction CRMBS02. Switch to the detail screen for
status profile &V1& and choose the <ZK>object type</> here.Select the
object type COH in the list that appears.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST087 - Status profile '&1' does not exist at header level ?

  The SAP error message CRM_ORDER_CUST087 indicates that the status profile specified (represented by &1) does not exist at the header level of the CRM order. This error typically occurs when you are trying to create or modify a CRM order, and the system cannot find the status profile that is supposed to be associated with that order type.
  Cause:
  
  Missing Status Profile: The status profile defined for the order type in the configuration does not exist or has not been maintained properly.
  Incorrect Configuration: The order type may not be correctly configured to use the specified status profile.
  Custom Development: If there are custom developments or enhancements, they might be referencing a status profile that has not been created or activated.
  
  Solution:
  
  
  Check Status Profile Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Customer Relationship Management > Order Management > Basic Settings > Define Status Profiles.
  Verify if the status profile for the specific order type exists. If it does not, you may need to create it or assign an existing one.
  
  
  
  Assign Status Profile to Order Type:
  
  In the same SPRO path, check the configuration for the specific order type.
  Ensure that the correct status profile is assigned to the order type in question.
  
  
  
  Check for Customizations:
  
  If there are any custom developments, review the code to ensure that it is referencing the correct status profile.
  If necessary, consult with your ABAP developer to make adjustments.
  
  
  
  Transport Requests:
  
  If the status profile was recently created or modified, ensure that the changes have been transported to the relevant system (e.g., from development to quality or production).
  
  
  
  Testing:
  
  After making the necessary changes, test the creation or modification of the CRM order again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  CRMD_ORDER: For managing CRM orders.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on status profiles and order management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to resolve the error message CRM_ORDER_CUST087 and ensure that the status profile is correctly configured for your CRM orders.