How To Fix CRM_ORDER_CUST089 - Item category &1 is not allowed according to table CRMC_BT_BTI_ASSI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 089

• Message text: Item category &1 is not allowed according to table CRMC_BT_BTI_ASSI

What causes this issue?

Item category &V1& is not permitted for transaction type &V2&. Here,
business transaction category &V4& of item category &V2& is not assigned
to business transaction category &V3& of transaction type &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the assignment of the item category is correct for the
transaction type, and, if necessary, change the assigned business
transaction category at header or item level.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST089 - Item category &1 is not allowed according to table CRMC_BT_BTI_ASSI ?

  The SAP error message CRM_ORDER_CUST089 indicates that the item category you are trying to use in a CRM order is not allowed according to the configuration in the table CRMC_BT_BTI_ASSI. This table is used to define the allowed item categories for specific business transactions in SAP CRM.
  Cause:
  The error typically occurs due to one of the following reasons:
  
  Incorrect Item Category: The item category you are trying to use is not assigned to the business transaction type you are working with.
  Configuration Issues: The configuration in the table CRMC_BT_BTI_ASSI does not include the item category for the specific business transaction type.
  Missing Customization: The item category may not have been properly set up in the system for the relevant transaction type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Item Category: Verify that the item category you are trying to use is correct and intended for the transaction you are processing.
  
  
  Review Table CRMC_BT_BTI_ASSI:
  
  Go to transaction code SE16 or SE16N.
  Enter the table name CRMC_BT_BTI_ASSI.
  Check the entries for the relevant business transaction type and see if the item category is listed.
  If the item category is not present, you will need to add it.
  
  
  
  Modify Configuration:
  
  If you have the necessary authorization, you can modify the configuration:
  
  Go to transaction code SPRO.
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > Item Management > Define Item Categories.
  Ensure that the item category is assigned to the appropriate business transaction type.
  
  
  
  
  
  Consult Documentation: If you are unsure about the correct item category or configuration, refer to the SAP documentation or consult with your SAP functional consultant.
  
  
  Testing: After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  Related Information:
  
  Transaction Codes: SE16, SE16N (for table display), SPRO (for configuration).
  Tables: CRMC_BT_BTI_ASSI (for item category assignments).
  Business Transaction Types: Ensure you understand the business transaction types relevant to your CRM processes, as they dictate which item categories can be used.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further assistance.