How To Fix CRM_ORDER_CUST085 - Status object type '&1' is not allowed at item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 085

• Message text: Status object type '&1' is not allowed at item level

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST085 - Status object type '&1' is not allowed at item level ?

  The SAP error message CRM_ORDER_CUST085 indicates that there is an issue with the status object type at the item level in a CRM order. This error typically arises when the system is trying to set or change the status of an item in a CRM order, but the status object type being used is not permitted for that specific item.
  Cause:
  
  Incorrect Status Configuration: The status object type defined for the item may not be configured correctly in the system. This could be due to missing entries in the status profile or incorrect settings in the customizing.
  Item Type Restrictions: Certain item types may have restrictions on which status object types can be applied. If the item type does not allow the specified status, this error will occur.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may inadvertently restrict the status changes for certain item types.
  
  Solution:
  
  
  Check Status Profile: Review the status profile assigned to the order type and ensure that the status object type you are trying to use is included in the profile for the specific item type.
  
  Navigate to the customizing settings in SAP: SPRO -> Customer Relationship Management -> Order Management -> Define Status Profile.
  
  
  
  Review Item Type Configuration: Ensure that the item type associated with the order allows the status change you are attempting. You can check this in the customizing settings as well.
  
  Navigate to: SPRO -> Customer Relationship Management -> Order Management -> Define Item Types.
  
  
  
  Consult Documentation: If you are unsure about the allowed status object types for specific item types, refer to the SAP documentation or consult with your SAP functional consultant.
  
  
  Check for Custom Code: If there are any custom enhancements or modifications in your CRM system, review them to ensure they are not causing the restriction. You may need to involve your ABAP developer to analyze the custom code.
  
  
  Testing: After making any changes, test the scenario again to ensure that the error is resolved.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Authorization: Ensure that the user has the necessary authorizations to change the status of the order items.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.