How To Fix CRM_ORDER_CUST084 - Stauts object type '&1' is not allowed at header level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 084

• Message text: Stauts object type '&1' is not allowed at header level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST084 - Stauts object type '&1' is not allowed at header level ?

  The SAP error message CRM_ORDER_CUST084 indicates that there is an issue with the status object type at the header level of a CRM order. This error typically arises when you are trying to set or change a status that is not permitted for the specific order type or at the header level of the CRM order.
  Cause:
  
  Invalid Status Assignment: The status you are trying to assign to the order header is not allowed for the specific order type. Each order type in SAP CRM has predefined statuses that can be assigned at the header level.
  Configuration Issues: There may be a configuration issue in the status management settings for the order type in question. This could involve missing or incorrectly defined status profiles.
  Business Logic Restrictions: Certain business processes may restrict the assignment of specific statuses based on the current state of the order or other related business rules.
  
  Solution:
  
  
  Check Status Configuration:
  
  Go to the configuration settings for the CRM order type in transaction SPRO.
  Navigate to Customer Relationship Management > Order Management > Define Status Profile.
  Ensure that the status you are trying to assign is included in the status profile for the order type you are working with.
  
  
  
  Review Order Type Settings:
  
  Verify the settings for the specific order type in transaction CRMD_ORDER.
  Check if the status you are trying to set is allowed at the header level for that order type.
  
  
  
  Use Allowed Statuses:
  
  If you are trying to set a status that is not allowed, consider using one of the statuses that are permitted for the header level of the order type.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to status management in CRM to understand the allowed statuses for your specific order type.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the process to see where the error is being triggered and gather more context about the status assignment.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance, especially if this is a production issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  Use transaction codes like CRMD_ORDER to view and manage CRM orders.
  Use SPRO for configuration settings.
  
  
  
  Status Management: Understanding how status management works in SAP CRM is crucial. Each order type can have different statuses, and these are defined in the system configuration.
  
  
  Documentation: SAP Help Portal and community forums can provide additional insights and examples related to status management and error handling in CRM.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.