How To Fix CRM_ORDER_CUST082 - No confirmation-specific Customizing maintained for item category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 082

• Message text: No confirmation-specific Customizing maintained for item category &2

What causes this issue?

The item category is assigned to the business transaction category
Service. However, no Service-specific Customizing is maintained.

How to fix this error?

In Customizing for the item category, maintain the data for service, or
assign the item category to another business transaction category.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST082 - No confirmation-specific Customizing maintained for item category &2 ?

  The SAP error message CRM_ORDER_CUST082 indicates that there is no confirmation-specific customizing maintained for the specified item category in the CRM system. This error typically arises when you are trying to process a sales order or a service order that requires confirmation, but the system cannot find the necessary configuration for the item category involved.
  Cause:
  
  Missing Customizing: The item category specified in the error message does not have any confirmation settings defined in the system.
  Incorrect Item Category: The item category being used may not be intended for confirmation processing.
  Configuration Issues: There may be a lack of proper configuration in the Customizing settings for the CRM module.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Order Management > Order > Define Item Categories.
  Find the item category mentioned in the error message and check if confirmation-specific settings are maintained.
  
  
  
  Maintain Confirmation Settings:
  
  If the item category does not have confirmation settings, you will need to maintain them.
  You can define whether the item category should allow confirmations and specify the relevant settings.
  
  
  
  Review Item Category Usage:
  
  Ensure that the item category is appropriate for the type of order you are processing. If it is not meant for confirmation, consider using a different item category that supports confirmation.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for more details on how to configure item categories and confirmations.
  
  
  
  Testing:
  
  After making the necessary changes, test the order processing again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the Customizing settings or CRMD_ORDER to view and manage orders.
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or fixes related to this error.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes in the Customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM configurations.