How To Fix CRM_ORDER_CUST081 - No service-specific Customizing maintained for item category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 081

• Message text: No service-specific Customizing maintained for item category &2

What causes this issue?

The item category is assigned to the business transaction category
Service. However, no Service-specific Customizing is maintained.

How to fix this error?

In Customizing for the item category, maintain the data for service, or
assign the item category to another business transaction category.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST081 - No service-specific Customizing maintained for item category &2 ?

  The SAP error message CRM_ORDER_CUST081 indicates that there is no service-specific customizing maintained for the specified item category in the SAP CRM system. This error typically occurs when you are trying to create or process a service order, and the system cannot find the necessary configuration for the item category you are using.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The item category you are trying to use does not have the required service-specific customizing settings defined in the system.
  Incorrect Item Category: The item category being used may not be appropriate for the type of service order you are trying to create.
  Configuration Issues: There may be issues in the configuration of the service order types or item categories in the system.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Relationship Management > Order Management > Service Order > Define Item Categories.
  Check if the item category specified in the error message is defined and has the necessary settings for service orders.
  
  
  
  Maintain Service-Specific Customizing:
  
  If the item category is missing or not properly configured, you will need to create or adjust the customizing settings for that item category.
  Ensure that the relevant fields for service-specific customizing are filled out correctly.
  
  
  
  Check Order Type Settings:
  
  Ensure that the order type you are using is correctly configured to allow the item category in question.
  Navigate to Customer Relationship Management > Order Management > Service Order > Define Order Types and verify the settings.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help resources for more details on the specific item category and its requirements.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation of the service order again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Access the SAP Customizing Implementation Guide.
  CRMD_ORDER - Access the CRM Order Management area.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the customizing settings.
  
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST081 error and successfully create or process service orders in SAP CRM.