How To Fix CRM_ORDER_CUST079 - Product master data should be re-determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 079

• Message text: Product master data should be re-determined

What causes this issue?

You maintain the copy control for sales contract items in release items
or for service contract items in service transaction items.
However, you have not selected the <LS>Re-Determine Product Master Data
</> indicator.
The product master data in sales contracts or service contracts is
incomplete. You should therefore re-determine release documents for the
release.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Consider whether you want to re-determine the product master data in the
follow-up transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST079 - Product master data should be re-determined ?

  The SAP error message CRM_ORDER_CUST079 indicates that the product master data needs to be re-determined in the context of a CRM order. This error typically arises when there are inconsistencies or changes in the product master data that affect the order processing.
  Cause:
  
  Changes in Product Master Data: If there have been updates or changes to the product master data (e.g., pricing, availability, or other attributes), the system may require a re-evaluation of the product details in the order.
  Missing or Incomplete Data: The product master data may be incomplete or missing critical information that is necessary for processing the order.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the product master data.
  Data Synchronization Issues: If the product data is sourced from another system (like SAP ERP), there may be synchronization issues leading to outdated or incorrect data.
  
  Solution:
  
  
  Re-determine Product Data: 
  
  Navigate to the order in question and use the function to re-determine the product data. This can often be done through the order management screen by selecting the appropriate option to refresh or re-evaluate the product details.
  
  
  
  Check Product Master Data:
  
  Review the product master data in the system to ensure that all necessary fields are filled out correctly. This includes checking for pricing, availability, and any other relevant attributes.
  Ensure that the product is active and not flagged for deletion or inactive status.
  
  
  
  Data Synchronization:
  
  If the product data is maintained in another system (like SAP ERP), ensure that the data is synchronized correctly. You may need to run a data transfer or update process to ensure consistency.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system to ensure they are set up correctly to handle the product data. This may involve reviewing the customizing settings related to product management and order processing.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM_ORDER_CUST079 for any specific guidance or patches that may address the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for order management and MM03 for viewing material master data.
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST079 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing additional insights or solutions.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST079 error and ensure that the product master data is correctly determined for your CRM orders.