How To Fix CRM_ORDER_CUST079 - Product master data should be re-determined

CRM_ORDER_CUST079 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 079

• Message text: Product master data should be re-determined

What causes this issue?

You maintain the copy control for sales contract items in release items
or for service contract items in service transaction items.
However, you have not selected the <LS>Re-Determine Product Master Data
</> indicator.
The product master data in sales contracts or service contracts is
incomplete. You should therefore re-determine release documents for the
release.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Consider whether you want to re-determine the product master data in the
follow-up transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ORDER_CUST079 - Details

• The SAP error message CRM_ORDER_CUST079 indicates that the product master data needs to be re-determined in the context of a CRM order. This error typically arises when there are inconsistencies or changes in the product master data that affect the order processing.
  
  Cause:
  
  Changes in Product Master Data: If there have been updates or changes to the product master data (e.g., pricing, availability, or other attributes), the system may require a re-evaluation of the product details in the order.
  Missing or Incomplete Data: The product master data may be incomplete or missing critical information that is necessary for processing the order.
  
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the product master data.
  Data Synchronization Issues: If the product data is sourced from another system (like SAP ERP), there may be synchronization issues leading to outdated or incorrect data.
  
  
  Solution:
  
  
  Re-determine Product Data: 
  
  Navigate to the order in question