How To Fix CRM_ORDER_CUST078 - Revise long text description of transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 078

• Message text: Revise long text description of transaction type

What causes this issue?

The long text you have entered is currently in use. You have presumably
not yet changed it when copying a transaction type.

System Response

The transaction type cannot be saved in this form, as it cannot be
chosen unique via the text.

How to fix this error?

Change the long text so that it is unique.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST078 - Revise long text description of transaction type ?

  The SAP error message CRM_ORDER_CUST078 typically indicates that there is an issue with the long text description of a transaction type in the CRM system. This error often arises when the long text for a specific transaction type is either missing, incorrectly formatted, or not maintained properly in the system.
  Cause:
  
  Missing Long Text: The long text for the specified transaction type has not been defined in the system.
  Incorrect Formatting: The long text may contain invalid characters or formatting that is not acceptable to the system.
  Authorization Issues: The user may not have the necessary permissions to view or edit the long text for the transaction type.
  Configuration Issues: The transaction type may not be properly configured in the system, leading to inconsistencies.
  
  Solution:
  
  
  Maintain Long Text:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to access the order management screen.
  Navigate to the transaction type in question.
  Check if the long text is maintained. If not, you can add or revise the long text by selecting the appropriate option (usually found under the "Long Text" or "Text" tab).
  
  
  
  Check Formatting:
  
  Ensure that the long text does not contain any special characters or formatting that could cause issues. Use standard text formatting.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to edit the long text. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Configuration Review:
  
  If the issue persists, review the configuration of the transaction type in the customizing settings (transaction code SPRO). Ensure that all necessary settings are correctly defined.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to the specific transaction type and long text maintenance for additional guidance.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SE11 (for data dictionary) to navigate and troubleshoot effectively.
  SAP Notes: Search for SAP Notes related to CRM_ORDER_CUST078 for any specific patches or updates that may address the issue.
  User Manuals: Review user manuals or training materials related to CRM order management for best practices in maintaining long texts.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORDER_CUST078 error message.