How To Fix CRM_ORDER_CUST077 - Revise short description for transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 077

• Message text: Revise short description for transaction type

What causes this issue?

The short text you have entered is currently in use. You have presumably
not yet changed it when copying a transaction type.

System Response

The transaction type cannot be saved in this form, as it cannot be
chosen uniquely using the text.

How to fix this error?

Change the short text so that it is unique.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST077 - Revise short description for transaction type ?

  The SAP error message CRM_ORDER_CUST077 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the short description of a transaction type. This error indicates that the short description for a specific transaction type is either missing or not properly defined.
  Cause:
  
  Missing Short Description: The transaction type does not have a short description defined in the system.
  Incorrect Configuration: The configuration for the transaction type may not be set up correctly, leading to the error.
  Custom Development: If there are custom developments or enhancements, they might not be handling the transaction type correctly.
  
  Solution:
  To resolve the CRM_ORDER_CUST077 error, you can follow these steps:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > Transaction Types > Define Transaction Types.
  Find the relevant transaction type that is causing the error and check if the short description is defined. If it is missing, add a valid short description.
  
  
  
  Maintain Short Description:
  
  If the short description is missing, you can add it by selecting the transaction type and entering a valid description in the appropriate field.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the quality and production environments as needed.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments related to transaction types, review the code to ensure it is correctly handling the transaction type and its descriptions.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction type to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Types: Transaction types in SAP CRM are used to categorize different business processes. Each transaction type can have specific settings, including descriptions, statuses, and processing rules.
  Documentation: Refer to SAP Help documentation for more details on configuring transaction types and their attributes.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to transaction types and error messages.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.