How To Fix CRM_ORDER_CUST086 - Status profile '&1' does not exist at item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 086

• Message text: Status profile '&1' does not exist at item level

What causes this issue?

You want to use a user status profile that is not assigned to the
<DS:DE.CRMT_STATUS_OBJECT_TYPE>status object type</> of the business
transaction item at item level.

System Response

The system will not allow the entry.

How to fix this error?

You have two options:
Choose a status profile that is allowed at item level (or leave the
status profile field emtpy).
Assign the status object type COI to the status profile &V1&.
To do so, choose transaction CRMBS02. Switch to the detail screen on the
status profile &V1& and choose <ZK>object types</>. Select the object
type COI in the list that appears.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST086 - Status profile '&1' does not exist at item level ?

  The SAP error message CRM_ORDER_CUST086 indicates that a status profile specified for an item in a CRM order does not exist. This can occur in various scenarios, such as when creating or modifying a sales order, service order, or any other CRM-related document.
  Cause:
  
  Missing Status Profile: The status profile specified for the item does not exist in the system. This could be due to a configuration issue or because the status profile was deleted or not created.
  Incorrect Configuration: The item type or order type may not be correctly configured to use the specified status profile.
  Custom Development: If there are custom developments or enhancements, they might be referencing a status profile that is not defined.
  
  Solution:
  
  
  Check Status Profile Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Customer Relationship Management > Order Management > Define Status Profiles.
  Verify if the status profile specified in the error message exists. If it does not, you may need to create it or assign a different existing status profile.
  
  
  
  Assign Correct Status Profile:
  
  If the status profile exists but is not assigned to the relevant item type or order type, you need to assign it correctly.
  Check the configuration for the specific order type and ensure that the correct status profile is assigned.
  
  
  
  Review Item Type Configuration:
  
  Ensure that the item type used in the order is configured to use the status profile. This can also be checked in the SPRO configuration.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments or enhancements, review the code to ensure that it is not referencing a non-existent status profile.
  
  
  
  Transport Requests:
  
  If the status profile was recently created or modified, ensure that the changes have been transported to the relevant system (e.g., from development to production).
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  CRMD_ORDER: To view and manage CRM orders.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on status profiles and their configuration.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to resolve the error message CRM_ORDER_CUST086 and ensure that the correct status profiles are in place for your CRM orders.