How To Fix CRM_ORDER_CUST086 - Status profile '&1' does not exist at item level


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_ORDER_CUST - Customizing Order (General)

  • Message number: 086

  • Message text: Status profile '&1' does not exist at item level

  • Show details Hide details
  • What causes this issue?

    You want to use a user status profile that is not assigned to the
    <DS:DE.CRMT_STATUS_OBJECT_TYPE>status object type</> of the business
    transaction item at item level.

    System Response

    The system will not allow the entry.

    How to fix this error?

    You have two options:
    Choose a status profile that is allowed at item level (or leave the
    status profile field emtpy).
    Assign the status object type COI to the status profile &V1&.
    To do so, choose transaction CRMBS02. Switch to the detail screen on the
    status profile &V1& and choose <ZK>object types</>. Select the object
    type COI in the list that appears.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_ORDER_CUST086 - Status profile '&1' does not exist at item level ?
    The SAP error message CRM_ORDER_CUST086 indicates that a status profile specified for an item in a CRM order does not exist. This can occur in various scenarios, such as when creating or modifying a sales order, service order, or any other CRM-related document.
    
    Cause: Missing Status Profile: The status profile specified for the item does not exist in the system. This could be due to a configuration issue or because the status profile was deleted or not created. Incorrect Configuration: The item type or order type may not be correctly configured to use the specified status profile. Custom Development: If there are custom developments or enhancements, they might be referencing a status profile that is not defined.
    Solution: Check Status Profile Configuration: Go to the transaction code SPRO (SAP Project Reference Object). Navigate to Customer Relationship Management > Order Management > Define Status Profiles. Verify if the status profile specified in the error message exists. If it does not,

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