How To Fix CRM_ORDER021 - The function requested cannot be executed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 021

• Message text: The function requested cannot be executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER021 - The function requested cannot be executed ?

  The SAP error message CRM_ORDER021 ("The function requested cannot be executed") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that is not allowed due to various reasons. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to perform the requested action.
  Status of the Document: The document (e.g., order, activity) may be in a status that does not allow the requested function (e.g., it may be completed, canceled, or locked).
  Configuration Settings: Certain functions may be disabled in the system configuration or may not be set up correctly.
  Business Transaction Type: The specific business transaction type may not support the requested function.
  System Errors: There may be underlying system issues or bugs that prevent the function from executing.
  
  Solutions:
  
  Check Authorizations: Verify that the user has the necessary authorizations to perform the action. This can be done by checking the user's role assignments and authorization objects.
  Review Document Status: Check the status of the document you are trying to work with. If it is in a status that does not allow the action, you may need to change the status or choose a different document.
  Consult Configuration: Review the configuration settings related to the specific function you are trying to execute. This may involve checking transaction codes, customizing settings, or consulting with a functional consultant.
  Use Alternative Functions: If the requested function is not available, consider using alternative functions or processes that achieve the same goal.
  Check for System Notes: Look for any SAP Notes or patches that may address known issues related to this error message. You can search the SAP Support Portal for relevant notes.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may relate to the function you are trying to execute.
  SAP Notes: Regularly check for SAP Notes that may provide updates or fixes related to CRM functionality.
  Documentation: Review SAP documentation for the specific CRM module you are working with to understand the expected behavior and limitations of functions.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_ORDER021 error in SAP.