How To Fix CRM_ORDER020 - The remote function call returned no data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 020

• Message text: The remote function call returned no data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER020 - The remote function call returned no data ?

  The SAP error message CRM_ORDER020 ("The remote function call returned no data") typically occurs in the context of SAP CRM when there is an issue with a remote function call (RFC) that is expected to return data but does not. This can happen in various scenarios, such as when trying to retrieve order data or when integrating with other systems.
  Causes:
  
  Incorrect RFC Destination: The RFC destination may not be configured correctly, leading to failed communication with the remote system.
  Authorization Issues: The user executing the function may not have the necessary authorizations to access the data in the remote system.
  Data Not Available: The requested data may not exist in the remote system, or the selection criteria may be too restrictive.
  Network Issues: There may be network connectivity problems between the SAP system and the remote system.
  Function Module Issues: The function module being called may have bugs or may not be implemented correctly in the remote system.
  System Configuration: There may be configuration issues in either the source or target system that prevent data retrieval.
  
  Solutions:
  
  
  Check RFC Destination:
  
  Verify the configuration of the RFC destination in transaction SM59. Ensure that the connection is set up correctly and is working.
  Test the connection to ensure it is active and can communicate with the remote system.
  
  
  
  Review Authorizations:
  
  Check the user authorizations in both the source and target systems. Ensure that the user has the necessary permissions to access the required data.
  
  
  
  Validate Data Availability:
  
  Confirm that the data you are trying to retrieve actually exists in the remote system. You may need to adjust your selection criteria.
  
  
  
  Network Connectivity:
  
  Check for any network issues that may be affecting communication between the systems. This can include firewall settings, VPN issues, or other network configurations.
  
  
  
  Debugging:
  
  If you have access, you can debug the function module being called to see if it is executing as expected and to identify where it might be failing.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific function module or integration scenario you are working with. There may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SM59: RFC Destination Configuration
  SLG1: Application Log
  SE37: Function Module Maintenance (to check the function module)
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER020 error in your SAP system.