How To Fix CRM_ORDER019 - Document/transaction is being distributed; changes are not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 019

• Message text: Document/transaction is being distributed; changes are not possible

What causes this issue?

The document or business transaction is being distributed at the moment,
and therefore cannot be changed. The document/transaction will be ready
for input once it has been distributed successfully.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to change the document/transaction again later.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER019 - Document/transaction is being distributed; changes are not possible ?

  The SAP error message CRM_ORDER019 indicates that a document or transaction is currently being distributed, and as a result, changes to that document are not possible at the moment. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are ongoing processes related to the distribution of data between systems, such as between CRM and SAP ERP.
  Cause:
  
  Ongoing Distribution: The document is in the process of being sent to another system (e.g., SAP ERP) for processing. This could be due to background jobs or real-time distribution processes.
  Locking Mechanism: SAP uses a locking mechanism to prevent changes to documents that are currently being processed. If a document is locked for distribution, it cannot be modified until the distribution is complete.
  System Performance: High system load or performance issues may delay the completion of the distribution process, leading to prolonged locking of the document.
  
  Solution:
  
  Wait for Distribution to Complete: The simplest solution is to wait until the distribution process is finished. Once the document is no longer being processed, you should be able to make changes.
  Check Distribution Status: You can check the status of the distribution process using transaction codes like SM37 (to view job logs) or CRMD_ORDER (to view the order status). This will help you determine if the document is still being processed.
  Release Locks: If you have the necessary authorizations, you can use transaction SM12 to check for and release any locks on the document. However, be cautious with this approach, as releasing locks can lead to data inconsistencies if the distribution process is still ongoing.
  Review Background Jobs: If the distribution is taking too long, review the background jobs in SM37 to identify any issues or failures that may be causing delays.
  Consult with Basis Team: If the issue persists, it may be necessary to consult with your SAP Basis team to investigate any underlying system performance issues or to check for any errors in the distribution process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM12 (Lock Entries), and CRMD_ORDER (Order Management).
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM distribution processes.
  Documentation: Review SAP documentation on CRM order management and distribution processes for a deeper understanding of how these systems interact.
  
  By following these steps, you should be able to resolve the CRM_ORDER019 error and successfully make the necessary changes to your document.