How To Fix CRM_MKTTGGRP_EXP732 - Transaction type '&1' inconsistent with business trans. subcat. 'Contact'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 732

• Message text: Transaction type '&1' inconsistent with business trans. subcat. 'Contact'

What causes this issue?

You have entered a transaction type that would not generate a contact.
Instead it would generate another business transaction.
Enter a transaction type that is consistent for a contact (use input
help).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP732 - Transaction type '&1' inconsistent with business trans. subcat. 'Contact' ?

  The SAP error message CRM_MKTTGGRP_EXP732 indicates that there is an inconsistency between the transaction type specified and the business transaction subcategory for a contact in the SAP CRM system. This error typically arises when the system expects a certain configuration or mapping between transaction types and business transaction subcategories, but the provided transaction type does not align with the expected values.
  Cause:
  
  Incorrect Transaction Type: The transaction type specified in the process does not match the expected transaction type for the business transaction subcategory 'Contact'.
  Configuration Issues: There may be a misconfiguration in the CRM settings where the transaction types are not properly linked to the business transaction subcategories.
  Data Entry Errors: The user may have entered an incorrect transaction type during the creation or processing of a marketing campaign or activity.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the configuration settings in SAP CRM and verify the mapping of transaction types to business transaction subcategories.
  Ensure that the transaction type you are using is valid for the 'Contact' subcategory.
  
  
  
  Correct Transaction Type:
  
  If you have identified that the transaction type is incorrect, change it to a valid one that corresponds to the 'Contact' subcategory.
  
  
  
  Review Business Transaction Subcategory:
  
  Ensure that the business transaction subcategory is correctly set up and that it is intended to work with the transaction type you are using.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the configuration of transaction types and business transaction subcategories.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Types: In SAP CRM, transaction types are used to categorize different types of business processes. Each transaction type can have specific settings and behaviors.
  Business Transaction Subcategories: These are used to further classify transactions within a broader category, allowing for more granular reporting and processing.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM configurations.