How To Fix CRM_MKTTGGRP_EXP731 - Error while determining call times for open channel (target group &1)

CRM_MKTTGGRP_EXP731 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 731

• Message text: Error while determining call times for open channel (target group &1)

What causes this issue?

Errors have occurred when determining the call times for the business
partners in the target group. All these errors are stored as
<LS>warning</> messages in the <DS:TRAN.SLG1>application log</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP731 - Error while determining call times for open channel (target group &1) ?

  The SAP error message CRM_MKTTGGRP_EXP731 indicates that there is an issue while determining call times for an open channel in the context of a target group. This error typically arises in the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing campaigns and target groups.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing or Incorrect Configuration: The call times for the open channel may not be properly configured in the system. This could include missing entries in the relevant tables or incorrect settings in the marketing configuration.
  
  
  Target Group Issues: The target group specified in the error message may not be correctly defined or may not have valid entries associated with it.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the underlying master data or transactional data that the system relies on to determine call times.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the