How To Fix CRM_MKTTGGRP_EXP731 - Error while determining call times for open channel (target group &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 731

• Message text: Error while determining call times for open channel (target group &1)

What causes this issue?

Errors have occurred when determining the call times for the business
partners in the target group. All these errors are stored as
<LS>warning</> messages in the <DS:TRAN.SLG1>application log</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP731 - Error while determining call times for open channel (target group &1) ?

  The SAP error message CRM_MKTTGGRP_EXP731 indicates that there is an issue while determining call times for an open channel in the context of a target group. This error typically arises in the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing campaigns and target groups.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing or Incorrect Configuration: The call times for the open channel may not be properly configured in the system. This could include missing entries in the relevant tables or incorrect settings in the marketing configuration.
  
  
  Target Group Issues: The target group specified in the error message may not be correctly defined or may not have valid entries associated with it.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the underlying master data or transactional data that the system relies on to determine call times.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the required data or perform the operation.
  
  
  Solution:
  To resolve the CRM_MKTTGGRP_EXP731 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for call times in the marketing area. Ensure that the relevant settings are correctly defined in the system.
  Check the transaction codes related to marketing configuration (e.g., SPRO) to ensure that all necessary settings are in place.
  
  
  
  Review Target Group:
  
  Ensure that the target group specified in the error message is correctly defined and active.
  Check if the target group has valid entries and is not empty.
  
  
  
  Data Validation:
  
  Validate the master data and transactional data related to the target group and open channel. Look for any inconsistencies or missing entries that could be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the operation has the necessary authorizations to access the required data and perform the action.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error details and any relevant context to help them diagnose the problem.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the marketing and target group processes.
  SAP Notes: Search for SAP Notes related to CRM_MKTTGGRP_EXP731 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKTTGGRP_EXP731 error in your SAP system.