How To Fix CRM_MKTTGGRP_EXP728 - Profile set '&1' does not contain a target group that can be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 728

• Message text: Profile set '&1' does not contain a target group that can be sent

What causes this issue?

You have sent these profile sets to channels. There are no active target
groups that are not exclusion lists. Only active target groups are used
in the execution.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the <DS:TRAN.CRMD_MKTSEG>Segment Builder</> and create an active
profile set target group for the profile set or set the status of the
target groups to be transferred to <ZK>active</>.
You can then restart the background job in the
<DS:TRAN.CRM_MKTPL>Marketing Planner</> or restart the execution from
the Segment Builder.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP728 - Profile set '&1' does not contain a target group that can be sent ?

  The SAP error message CRM_MKTTGGRP_EXP728 indicates that the specified profile set (denoted by &1) does not contain a target group that can be sent. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with marketing campaigns or target group management.
  Cause:
  
  Empty Target Group: The target group associated with the profile set is empty or does not contain any valid entries.
  Incorrect Profile Set: The profile set specified may not be correctly configured or may not be linked to any valid target groups.
  Authorization Issues: There may be authorization issues preventing access to the target group.
  Data Inconsistencies: There could be inconsistencies in the data or configuration that prevent the target group from being recognized.
  
  Solution:
  
  Check Target Group: Verify that the target group associated with the profile set is populated with valid entries. You can do this by navigating to the target group management area in SAP CRM and checking the contents of the target group.
  Review Profile Set Configuration: Ensure that the profile set is correctly configured and linked to the appropriate target groups. You may need to adjust the settings or create a new profile set if necessary.
  Authorization Check: Ensure that the user has the necessary authorizations to access the target group. You may need to consult with your SAP security team to verify this.
  Data Consistency Check: Run consistency checks on the target group and profile set to identify any potential issues. This may involve checking for missing data or incorrect configurations.
  Recreate Target Group: If the target group is still not recognized, consider recreating it to ensure that it is properly set up.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER for managing marketing campaigns or CRMD_ORDERADM_H for accessing order management.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error.
  Documentation: Refer to the SAP Help Portal for detailed documentation on target group management and marketing campaign execution in SAP CRM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.