How To Fix CRM_MKTTGGRP_EXP727 - Target group '&1' will not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 727

• Message text: Target group '&1' will not be sent

What causes this issue?

You have attempted to send this target group to channels.
The target group is not active or is an exclusion list. During
execution, only active target groups that are not exclusion lists can be
used.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the Segment Builder and set the status of this target group to
active. You can then restart the background job in the Marketing Planner
or restart the execution in the Segment Builder.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP727 - Target group '&1' will not be sent ?

  The SAP error message CRM_MKTTGGRP_EXP727 indicates that a target group (in this case, identified by &1) will not be sent. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the target group processing, especially when trying to execute a marketing campaign or similar activities.
  Causes:
  
  Target Group Status: The target group may have a status that prevents it from being sent. For example, it might be marked as "inactive" or "not ready for processing."
  Selection Criteria: The selection criteria defined for the target group may not yield any valid entries, leading to an empty target group.
  Authorization Issues: There may be authorization issues preventing the user from accessing or processing the target group.
  Technical Issues: There could be technical issues such as missing data, inconsistencies in the target group definition, or problems with the underlying database.
  Campaign Settings: The settings of the marketing campaign or activity may not be correctly configured to allow the target group to be sent.
  
  Solutions:
  
  Check Target Group Status: Verify the status of the target group in the CRM system. Ensure it is active and ready for processing.
  Review Selection Criteria: Check the selection criteria used to create the target group. Make sure that it is correctly defined and that it returns valid entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access and process the target group.
  Data Consistency: Check for any inconsistencies or missing data in the target group definition. You may need to regenerate the target group if there are issues.
  Campaign Configuration: Review the configuration of the marketing campaign or activity to ensure that it is set up correctly to utilize the target group.
  Logs and Traces: Check system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the details of the target group or CRMD_ORDERADM_H for the campaign management.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Refer to the SAP Help Portal for documentation on target groups and marketing campaigns in CRM for more detailed guidance.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data in your SAP environment.