How To Fix CRM_MKTTGGRP_EXP724 - Profile '&1' does not contain a target group that can be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 724

• Message text: Profile '&1' does not contain a target group that can be sent

What causes this issue?

You have sent this profile to channels, however no active target group
exists for this profile and only active target groups can be used.
Exclusion lists are also not sent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

First, create an active target group for the profile or set the status
of any existing target group to <ZK>active</>.
You can then restart the job.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP724 - Profile '&1' does not contain a target group that can be sent ?

  The SAP error message CRM_MKTTGGRP_EXP724 indicates that the specified profile (in this case, &1) does not contain a target group that can be sent. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing campaign or similar activity that requires a target group.
  Cause:
  
  Empty Target Group: The target group associated with the profile is empty or does not contain any valid entries.
  Incorrect Profile: The profile specified may not be correctly set up or may not be linked to a valid target group.
  Authorization Issues: There may be authorization issues preventing access to the target group.
  Data Inconsistencies: There could be inconsistencies or errors in the data that prevent the target group from being recognized.
  
  Solution:
  
  Check Target Group: Verify that the target group associated with the profile is correctly defined and contains valid entries. You can do this by navigating to the target group in the SAP CRM system and checking its contents.
  Profile Configuration: Ensure that the profile is correctly configured to link to the appropriate target group. You may need to review the settings in the marketing area of SAP CRM.
  Recreate Target Group: If the target group is empty or not functioning correctly, consider recreating it or adding the necessary entries.
  Authorization Check: Ensure that the user executing the action has the necessary authorizations to access the target group.
  Data Consistency Check: Run any necessary data consistency checks or reports to identify and resolve any underlying data issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to check the marketing documents or CRMD_ORDERADM_H for order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on marketing and target group management in SAP CRM.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.