How To Fix CRM_MKTTGGRP_EXP723 - Error while processing BAdI &1 with target group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 723

• Message text: Error while processing BAdI &1 with target group &2

What causes this issue?

Errors have occurred in the processing steps in the BAdI for
controlling transmission of data to the open channel.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If necessary, analyze these errors in the <DS:TRAS.SLG1>application log
</> where the BAdI implementation should have stored corresponding
messages.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP723 - Error while processing BAdI &1 with target group &2 ?

  The SAP error message CRM_MKTTGGRP_EXP723 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with target groups and Business Add-Ins (BAdIs). This error indicates that there was an issue while processing a specific BAdI related to a target group.
  Cause:
  The error can be caused by several factors, including:
  
  
  Implementation Issues: The BAdI implementation might not be correctly defined or activated. If the BAdI is not implemented properly, it can lead to runtime errors.
  
  
  Data Issues: There may be inconsistencies or missing data in the target group that is being processed. This could include missing attributes or invalid entries.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access or modify the target group.
  
  
  System Configuration: There could be configuration issues in the CRM system that affect how target groups are processed.
  
  
  Custom Code: If there is custom code associated with the BAdI, it may contain errors or may not handle certain scenarios correctly.
  
  
  Solution:
  To resolve the CRM_MKTTGGRP_EXP723 error, you can take the following steps:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE19 (BAdI Implementation) and check if the BAdI implementation for the specified BAdI is active and correctly implemented.
  If necessary, debug the implementation to identify any issues.
  
  
  
  Validate Target Group Data:
  
  Review the target group (identified by &2 in the error message) for any inconsistencies or missing data.
  Ensure that all required fields are populated and that the data is valid.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access and modify the target group.
  
  
  
  Check System Configuration:
  
  Review the configuration settings related to target groups in the CRM system to ensure they are set up correctly.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can use transaction SE80 or SE37 to debug the BAdI implementation and identify the exact point of failure.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A way to enhance the standard functionality of SAP applications without modifying the original code.
  Target Groups: In CRM, target groups are used for segmentation and marketing purposes, allowing businesses to define specific groups of customers for targeted campaigns.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE19 (BAdI Implementation), SE80 (Object Navigator), and CRMD_ORDER (CRM Order Management) for troubleshooting.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the CRM_MKTTGGRP_EXP723 error.