How To Fix CRM_MKTTGGRP_EXP721 - Target group &1 not transferred to Business Add-In &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 721

• Message text: Target group &1 not transferred to Business Add-In &2

What causes this issue?

The data could not be transferred to the BAdI.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether an active implementation of the BAdI exists.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP721 - Target group &1 not transferred to Business Add-In &2 ?

  The SAP error message CRM_MKTTGGRP_EXP721 indicates that a target group (identified by &1) was not transferred to a specific Business Add-In (identified by &2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data transfer related to marketing target groups.
  Causes:
  
  Inconsistent Data: The target group may not exist or may have been deleted or modified in a way that makes it incompatible with the Business Add-In.
  Configuration Issues: There may be configuration settings in the Business Add-In that are not set up correctly, preventing the target group from being processed.
  Authorization Issues: The user or process attempting to transfer the target group may not have the necessary authorizations to access or modify the target group.
  Implementation of Business Add-In: The Business Add-In itself may not be implemented correctly or may not be designed to handle the specific target group being transferred.
  
  Solutions:
  
  Check Target Group Existence: Verify that the target group exists in the system and is active. You can do this by navigating to the target group management area in SAP CRM.
  Review Business Add-In Implementation: Ensure that the Business Add-In is correctly implemented and configured to handle the target group. Check the documentation for the specific Business Add-In to understand its requirements.
  Authorization Check: Ensure that the user or process has the necessary authorizations to access and modify the target group. You may need to consult with your SAP security team to verify this.
  Debugging: If you have access to the development environment, you can debug the process to identify where the transfer is failing. This may provide insights into the specific issue causing the error.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing target groups and marketing activities.
  Business Add-Ins (BAdIs): Understand the specific BAdIs involved in your scenario. You can use transaction SE18 to explore BAdIs and their implementations.
  Documentation: Review the SAP Help Portal for documentation related to CRM marketing and target group management.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTTGGRP_EXP721 error message.