How To Fix CRM_MKTTGGRP_EXP722 - Sending of segments is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 722

• Message text: Sending of segments is not possible

What causes this issue?

You have attempted to send target groups, profiles or profile groups to
channels. One of the following errors has occurred:
None of the target groups to be sent are active
There are no active target groups for the profiles
No active target group exists for the profile set or for one of the
segments belonging to the profile set
All the target groups are exclusion lists, which cannot be sent
Execution is only possible with active target groups that are not
exclusion lists. Since no such target group exists, execution was
stopped.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the Segment Builder and create active target groups for the
appropriate segments or set the status of the target groups to "active".
You can then restart the background job in the Marketing Planner or
restart the execution in the Segment Builder.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP722 - Sending of segments is not possible ?

  The SAP error message CRM_MKTTGGRP_EXP722 indicates that there is an issue with sending marketing segments in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are problems with the configuration or data integrity related to the marketing segments.
  Causes:
  
  Missing or Incomplete Data: The marketing segment may not have all the required data or attributes filled in, which prevents it from being processed.
  Incorrect Configuration: There may be issues with the configuration settings for the marketing segment or the related marketing campaign.
  Authorization Issues: The user may not have the necessary authorizations to send the segments.
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  Inactive Segments: The segment you are trying to send may be inactive or not properly defined.
  
  Solutions:
  
  Check Segment Data: Review the marketing segment to ensure that all required fields are filled out correctly. Look for any missing or incomplete data.
  Review Configuration: Verify the configuration settings for the marketing segment and the associated campaign. Ensure that everything is set up correctly.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to send the segments.
  Check Segment Status: Ensure that the segment is active and properly defined. If it is inactive, you may need to activate it.
  Technical Troubleshooting: If the above steps do not resolve the issue, consider checking the system logs for any technical errors or issues. You may need to involve your technical team or SAP support for further investigation.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_MKTSEG to navigate and troubleshoot marketing segments.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.