How To Fix CRM_MKTTGGRP_EXP102 - Contact person &1 (activity partner: &2 ; segment: &3) not contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 102

• Message text: Contact person &1 (activity partner: &2 ; segment: &3) not contacted

What causes this issue?

The contact person defined for the business partner cannot be contacted
via the channels defined in the communication medium. The address data
defined for the <LS>contact person relationship</> between the contact
person and the business partner is incomplete or incorrect.
The business partner can have been removed due to a lock indicator
(Central Block/Contact Block (Contact Not Permitted/Archiving Flag/
Already Deleted/<ZK>Do Not Use</> Communication Data).
If the business partner is to be contacted via the 'Business Partner-
Controlled' communication type, that is, via the standard communication
type entered for the business partner, note that in campaign execution,
only the following channels are supported:
Telephone
Internet mail (STMP)
Mail (Letter)
Fax
SMS/Pager Service

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Either
Make any necessary changes to the communication strategy (IMG activity
<ZH>Define Communication Medium</>) or enhance the address data of the
business partner at relationship level. The business partners may
possibly have to be sent to the open channel too. If no active correct
instance of the BAdI <ZH>CRM_MKT_EXP_CAMP_DAT</> exists, this is
recorded in the <DS:TRAS.SLG1>application log</>
Check the lock indicator at the organization level of the business
partner (only <ZK>Do Not Use</> is checked at the relationship-address
level)

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP102 - Contact person &1 (activity partner: &2 ; segment: &3) not contacted ?

  The SAP error message CRM_MKTTGGRP_EXP102 indicates that a specific contact person has not been contacted in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is an attempt to execute a marketing activity or campaign that involves contacting customers or leads, but the system identifies that a particular contact person has not been reached.
  Cause:
  
  Contact Status: The contact person may not have been included in the list of contacted individuals for the marketing activity.
  Activity Partner Configuration: The activity partner (e.g., a customer or lead) may not have the correct status or may not be set up properly in the system.
  Segment Definition: The segment to which the contact person belongs may not have been defined correctly, or the contact person may not meet the criteria for the segment.
  Marketing Campaign Settings: There may be issues with the settings of the marketing campaign itself, such as missing or incorrect parameters.
  
  Solution:
  
  Check Contact Person Status: Verify the status of the contact person in the system. Ensure that they are marked as eligible for contact in the context of the marketing activity.
  Review Activity Partner Configuration: Ensure that the activity partner is correctly configured and that the contact person is associated with the correct partner.
  Validate Segment Criteria: Check the segment definition to ensure that the contact person meets the criteria for inclusion. Adjust the segment if necessary.
  Examine Marketing Campaign Settings: Review the settings of the marketing campaign to ensure that all parameters are correctly defined and that the contact person is included in the target group.
  Run Campaign Again: After making the necessary adjustments, try running the marketing campaign or activity again to see if the error persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access and manage marketing activities and campaigns.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to access and modify the relevant data in the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.