How To Fix CRM_MKTTGGRP_EXP101 - Business partner &1 (segment: &2) not contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 101

• Message text: Business partner &1 (segment: &2) not contacted

What causes this issue?

The business partner could not be contacted through any of the channels
specified in the communication strategy. The business partner's address
data does not permit such contact.
The business partner can have been removed due to a lock indicator
(Central Block/Contact Block (Contact Not Permitted/Archiving Flag/
Already Deleted/Do Not Use Communication Data).
If the business partner is to be contacted via the 'Business Partner-
Controlled' communication type, note that in campaign execution, only
the following channels are supported:
Telephone
Internet mail (STMP)
Mail (Letter)
Fax
SMS/Pager Service

System Response

Either:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Make any necessary changes to the communication strategy (IMG activity
<ZH>Define Communication Medium</>) or
Add additional address data in business partner maintenance (check lock
indicator)
The business partners may also need to be sent to the <ZH>open channel
</>. If no active, correct instance of the BAdI <ZH>CRM_MKT_EXP_CAMP_DAT
</> exists, this will be recorded in the <DS:TRAN.SLG1>application log
</>. This log may contain other hints as to the cause of the error.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP101 - Business partner &1 (segment: &2) not contacted ?

  The SAP error message CRM_MKTTGGRP_EXP101 indicates that a specific business partner (BP) has not been contacted in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to execute a marketing campaign or when analyzing marketing data.
  Cause:
  The error message is triggered when:
  
  The business partner (identified by &1) is part of a marketing group or segment (identified by &2) but has not been contacted as part of the marketing activities.
  There may be issues with the configuration of the marketing campaign, such as missing contact data or incorrect segmentation.
  The business partner may not meet the criteria set for the campaign, or there may be restrictions on contacting them.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Business Partner Status:
  
  Ensure that the business partner is active and eligible for contact. Check if there are any restrictions on contacting this partner.
  
  
  
  Review Campaign Configuration:
  
  Verify the configuration of the marketing campaign. Ensure that the business partner is included in the target group and that the campaign settings allow for contact.
  
  
  
  Segment Analysis:
  
  Analyze the segment to which the business partner belongs. Ensure that the criteria for inclusion in the segment are met and that the business partner should indeed be contacted.
  
  
  
  Contact History:
  
  Check the contact history for the business partner. If they have been contacted recently, they may be excluded from further contact based on the campaign rules.
  
  
  
  Data Consistency:
  
  Ensure that all relevant data (e.g., contact information, preferences) for the business partner is up to date and correctly maintained in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the error message and its context.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the details of the marketing campaign or BP to review the business partner details.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  User Exits and Enhancements: If your organization has custom enhancements, ensure that they are not interfering with the standard processing of marketing campaigns.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to ensure that the business partner is contacted as intended in your marketing activities.