How To Fix CRM_MKTTGGRP_EXP100 - Customizing settings for communication media not defined

CRM_MKTTGGRP_EXP100 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 100

• Message text: Customizing settings for communication media not defined

What causes this issue?

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Carry out the IMG activity <DS:SIMG.CRM_MKTPL_CHANNELI>Define
Communication Media</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTTGGRP_EXP100 - Details

• The SAP error message CRM_MKTTGGRP_EXP100 indicates that there are missing customizing settings for communication media in the SAP CRM system. This error typically arises when trying to execute a marketing campaign or when working with marketing attributes that require specific communication media settings.
  
  Cause:
  The error is caused by the absence of defined communication media settings in the system. Communication media are essential for defining how marketing activities will be executed, such as through email, phone, or other channels. If these settings are not configured, the system cannot proceed with the marketing activities.
  
  Solution:
  To resolve this error, you need to define the necessary customizing settings for communication media in the SAP system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Basic Functions -> Communication Media
  
  
  
  
  Define Communication Media:
  
  In the Communication Media