How To Fix CRM_MKTTGGRP_EXP100 - Customizing settings for communication media not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 100

• Message text: Customizing settings for communication media not defined

What causes this issue?

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Carry out the IMG activity <DS:SIMG.CRM_MKTPL_CHANNELI>Define
Communication Media</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP100 - Customizing settings for communication media not defined ?

  The SAP error message CRM_MKTTGGRP_EXP100 indicates that there are missing customizing settings for communication media in the SAP CRM system. This error typically arises when trying to execute a marketing campaign or when working with marketing attributes that require specific communication media settings.
  Cause:
  The error is caused by the absence of defined communication media settings in the system. Communication media are essential for defining how marketing activities will be executed, such as through email, phone, or other channels. If these settings are not configured, the system cannot proceed with the marketing activities.
  Solution:
  To resolve this error, you need to define the necessary customizing settings for communication media in the SAP system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: 
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Basic Functions -> Communication Media
  
  
  
  
  Define Communication Media:
  
  In the Communication Media section, you can define the various communication media that your organization will use (e.g., email, SMS, phone).
  Ensure that you have the necessary entries for the communication media that you intend to use in your marketing campaigns.
  
  
  
  Check Existing Settings:
  
  Review any existing communication media settings to ensure they are correctly configured and active.
  Make sure that the communication media you are trying to use in your marketing activities is included in the settings.
  
  
  
  Assign Communication Media to Marketing Groups:
  
  If applicable, ensure that the communication media is assigned to the relevant marketing groups or campaigns.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the production environment.
  
  
  
  Testing:
  
  After making the necessary changes, test the marketing activity again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring communication media in SAP CRM.
  Transaction Codes: You may also use transaction codes like SPRO for customizing and CRMD_ORDER for managing marketing orders.
  Support: If the issue persists after making the necessary changes, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_MKTTGGRP_EXP100 error and successfully configure the communication media settings in your SAP CRM system.