How To Fix CRM_MKTTG_TG811 - No planning customer found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 811

• Message text: No planning customer found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG811 - No planning customer found ?

  The SAP error message CRM_MKTTG_TG811: No planning customer found typically occurs in the context of SAP Customer Relationship Management (CRM) when a marketing planning activity is being executed, and the system cannot find a valid planning customer for the specified criteria.
  Cause:
  
  Missing Planning Customer: The most common cause is that the system does not have a planning customer defined for the marketing activity or campaign you are trying to execute.
  Incorrect Configuration: There may be issues with the configuration of the marketing planning settings in the CRM system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to customers or marketing attributes.
  Selection Criteria: The selection criteria used in the marketing planning process may not match any existing customers.
  
  Solution:
  
  
  Check Planning Customer Configuration:
  
  Go to the marketing planning settings in your SAP CRM system.
  Ensure that a valid planning customer is defined for the marketing activity or campaign you are working on.
  
  
  
  Maintain Customer Master Data:
  
  Verify that the customer master data is complete and correctly maintained.
  Ensure that the customers you expect to be included in the planning are marked as planning customers.
  
  
  
  Review Selection Criteria:
  
  Check the selection criteria used in the marketing planning process. Make sure they are set correctly to include the desired customers.
  
  
  
  Run Consistency Checks:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for inconsistencies in the marketing documents or campaigns.
  You may also want to run any available consistency checks or reports to identify issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring marketing planning and managing planning customers.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and customer management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_MKTTG_TG811.