How To Fix CRM_MKTTG_TG810 - Unable to read target group or product segment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 810

• Message text: Unable to read target group or product segment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG810 - Unable to read target group or product segment ?

  The SAP error message CRM_MKTTG_TG810 indicates that the system is unable to read a target group or product segment. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate marketing-related data.
  Causes:
  
  Missing or Inactive Target Group/Product Segment: The target group or product segment you are trying to access may not exist, or it may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to access the target group or product segment.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in the database.
  Technical Issues: There could be issues with the underlying database or system configuration that prevent the data from being read correctly.
  
  Solutions:
  
  
  Check Existence and Status:
  
  Verify that the target group or product segment exists in the system.
  Check if it is active and not marked for deletion.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the target group or product segment. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  
  Data Consistency:
  
  Run consistency checks on the target group or product segment data. You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for inconsistencies.
  If inconsistencies are found, you may need to correct them manually or use a data correction tool.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction code SLG1) for any additional error messages that may provide more context.
  If the issue persists, consider reaching out to your SAP Basis team to investigate any underlying technical issues with the database or system configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation for any known issues related to this error message. You can search the SAP Support Portal for relevant notes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (Data Dictionary) to investigate the structure of the target group or product segment.
  SAP Support: If the issue cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.