How To Fix CRM_MKTTG_TG806 - The responsible person is not an employee

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 806

• Message text: The responsible person is not an employee

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG806 - The responsible person is not an employee ?

  The SAP error message CRM_MKTTG_TG806 indicates that the system cannot find the responsible person assigned to a marketing activity or campaign as an employee in the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign a responsible person to a marketing object, and the system checks if that person is a valid employee.
  Cause:
  
  Non-Employee Assignment: The responsible person assigned to the marketing activity is not defined as an employee in the SAP system.
  Incorrect User Type: The user might be a vendor, customer, or another type of user that is not classified as an employee.
  Missing Employee Record: The employee record may not exist in the system, or it may have been deleted or deactivated.
  Organizational Structure Issues: The responsible person may not be part of the relevant organizational unit or may not have the necessary roles assigned.
  
  Solution:
  
  Check Employee Status: Verify that the responsible person is indeed an employee in the system. You can do this by checking the employee master data in the SAP HR module.
  Create or Update Employee Record: If the person is not an employee, you may need to create a new employee record or update the existing one to ensure they are classified correctly.
  Assign Correct Roles: Ensure that the responsible person has the necessary roles and authorizations to be assigned as a responsible person in marketing activities.
  Review Organizational Assignment: Check if the employee is assigned to the correct organizational unit and has the necessary attributes to be assigned as a responsible person.
  Use Valid User ID: Make sure that the user ID being assigned is valid and corresponds to an employee in the system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee records.
  Authorization Checks: Ensure that you have the necessary authorizations to view and modify employee data.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on managing employee data and marketing activities.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.