How To Fix CRM_MKTTG_TG807 - The responsible person is not assigned to the territory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 807

• Message text: The responsible person is not assigned to the territory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG807 - The responsible person is not assigned to the territory ?

  The SAP error message CRM_MKTTG_TG807, which states "The responsible person is not assigned to the territory," typically occurs in the context of territory management within SAP Customer Relationship Management (CRM). This error indicates that there is a mismatch or lack of assignment between a responsible person (such as a sales representative or account manager) and a specific territory in the system.
  Cause:
  
  Missing Assignment: The responsible person has not been assigned to the territory in the system.
  Incorrect Configuration: The territory management settings may not be properly configured, leading to the inability to assign responsible persons.
  Data Inconsistency: There may be inconsistencies in the data, such as changes in personnel or territories that have not been updated in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or assign responsible persons to territories.
  
  Solution:
  
  
  Assign Responsible Person to Territory:
  
  Navigate to the territory management area in SAP CRM.
  Locate the specific territory that is causing the error.
  Assign the responsible person (e.g., sales representative) to the territory.
  Save the changes.
  
  
  
  Check Configuration:
  
  Ensure that the territory management settings are correctly configured.
  Verify that the responsible person is active and has the necessary roles assigned.
  
  
  
  Data Consistency Check:
  
  Review the data for any inconsistencies or outdated information.
  Update any changes in personnel or territory assignments as needed.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to manage territory assignments.
  If necessary, consult with your SAP security team to adjust user roles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on territory management and responsible person assignments.
  
  
  
  Related Information:
  
  Territory Management: This is a key component in SAP CRM that allows organizations to define and manage sales territories, ensuring that sales representatives are aligned with the correct customer segments.
  User Roles and Authorizations: Proper user roles and authorizations are crucial for managing territories and responsible persons effectively.
  SAP Notes and Support: If the issue persists, consider checking SAP Notes for any known issues or patches related to this error message. You can also reach out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTTG_TG807 and ensure that responsible persons are correctly assigned to their respective territories.