How To Fix CRM_MKTTG_MGR012 - Segmentation basis cannot be deleted as it is still being used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 012

• Message text: Segmentation basis cannot be deleted as it is still being used

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

System Response

Settings for the Segment Builder.
or be entered as a default value by at least one user in the Extras /
group for another master group, be assigned at least one profile set,
The master group that is still being used can either be the basis master
groups is still being used.
The master group cannot be deleted because it or one of its sub-master

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR012 - Segmentation basis cannot be deleted as it is still being used ?

  The SAP error message CRM_MKTTG_MGR012 indicates that a segmentation basis cannot be deleted because it is still in use. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete a segmentation basis that is linked to existing marketing campaigns, segments, or other objects.
  Cause:
  
  Active Usage: The segmentation basis is currently being used in one or more marketing campaigns, segments, or other related objects.
  Dependencies: There may be dependencies or references to the segmentation basis in other parts of the CRM system, such as reports or analyses.
  Data Integrity: SAP prevents the deletion of objects that are still in use to maintain data integrity and avoid orphaned records.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Usage:
  
  Identify where the segmentation basis is being used. You can do this by checking the marketing campaigns, segments, or any other related objects that reference the segmentation basis.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find related marketing documents.
  
  
  
  Remove Dependencies:
  
  If you find that the segmentation basis is linked to active campaigns or segments, you will need to either delete or deactivate those campaigns/segments before you can delete the segmentation basis.
  Ensure that you have the necessary authorizations to make these changes.
  
  
  
  Delete Segmentation Basis:
  
  Once you have removed all dependencies, you can attempt to delete the segmentation basis again.
  Use the appropriate transaction code (e.g., CRMD_ORDER or CRM_MKTTG_MGR) to delete the segmentation basis.
  
  
  
  Consult Documentation:
  
  If you are unsure about the dependencies or the impact of deleting the segmentation basis, consult the SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Testing:
  
  After making changes, it is advisable to test the system to ensure that everything is functioning as expected and that there are no residual issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_MKTTG_MGR for managing marketing activities and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address specific issues.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify marketing objects in the CRM system.
  
  By following these steps, you should be able to resolve the error and successfully delete the segmentation basis if it is no longer needed.